Privacy & Cookie Policy

Personal information refers to data that can be used to uniquely identify or contact an individual.

We inform you about our terms and conditions of the privacy policy in accordance with data protection laws of the Colombia.

You may be asked to provide your personal information at any time when in contact with FramtidR. We may use this information to provide and improve our products, services, content, and advertising, personalize your interactions with us, all in accordance with this privacy policy. Whenever we use your personal information, we process and store it in our databases. We also maintain records containing information about how we use your personal information. If there is any change to the information in our records, we will update those records within 15 (fifteen) days from the day such change occurred. It is at your personal discretion whether you provide us with your personal information as described below or not.

If you are subject to any unauthorized processing of information that is against the terms and conditions provided in this privacy policy, you have the right to protect your rights through appropriate authorities.

FramtidR collects personal information from you when you provide it directly, or through your use of our website and social media, for example:

• Information about you and the company you work for when you register for an account with us. This may include your name, contact details including phone number, email address, company name and details, information about your role in the company.
• Information about your purchases, payment, billing, and shipping address if you make a purchase with us or contract one of our technology solutions or services.
• If you interact with one of our sales agents, for example at a trade fair.
• We may also record certain details of how you use our website, which website you came from or go to, your device's unique ID, your IP addresses and operating system, the ads you click on, the products you search for, the products you purchase, and the information you download.
• Marketing emails we send you may also automatically detect whether you have received or opened the email or clicked on a link in our marketing materials. We use this information for our own performance measurement, but also so that we can tailor our promotional messages and advertising to you.

Except for the information transferred to us in the subject and form as defined in this privacy policy, or if otherwise agreed with you in a separate legal document, any other technical information sent to FramtidR such as designs, ideas, or data that you submit or post on our sites by any means and for any purpose, will be considered and treated by FramtidR as NON-confidential and NON-proprietary.

Depending on your interactions with us, how you use our website, our services, and the permissions you give us, we will use your personal information for the following purposes:

• To fulfill your order and/or provide you with the services you have contracted.
• To maintain your online account with us.
• For security reasons, to investigate fraud, and when necessary to protect ourselves and third parties.
• To manage and respond to any queries or complaints to our customer support team.
• To improve and maintain our website and monitor its usage.
• From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies, as well as to respond to your requests.
• If you enter a sweepstake, contest, or similar promotion, we may use the information you provide to administer those programs.
• To comply with our legal and regulatory obligations.

When you acquire a product/service from FramtidR, you authorize FramtidR to exchange the information you provide during the purchase process to carry out the service (such as delivery transport companies). Personal information will only be shared by FramtidR to provide (or improve) our products, services, and advertising; it will not be shared with third parties for their marketing purposes.

FramtidR needs to share information with certain selected third parties in order to operate our business:

• Service providers: FramtidR shares personal information with companies that provide services, such as information processing, order fulfillment, product delivery, customer data management and enhancement, customer service provision, assessing your interest in our products and services, and conducting customer satisfaction or research surveys. These companies are obligated to protect your information and may be located wherever FramtidR operates. In any case, if your personal information is transferred outside your country of residence, such transfer of information will be executed in accordance with the law.
• Government authorities: when you request a product from outside the Colombia, we may need to share information with customs authorities both in the Colombia and in the destination country. We may also share personal information with law enforcement or other governmental authority, for example, to report a fraud or in response to a legal request.
• Credit and fraud verification: we may share information with credit reference agencies and with third parties engaged in fraud prevention and detection.
We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale, we may transfer any and all personal information we collect to the relevant third party.

FramtidR takes precautions – including administrative, technical, and physical measures – to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.

When you use some FramtidR products, services, or post in a FramtidR forum, chat room, or social networking service, the personal information you share is visible to other users and can be read, collected, or used by them. You are responsible for the personal information you choose to submit in these instances. For example, if you list your name and email address in a forum posting, that information is public. Please take care when using these features.

FramtidR makes it easy for you to keep your personal information accurate, complete, and up to date. We will retain your personal information for the period necessary to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law.

You can help ensure that your contact information and preferences are accurate, complete, and up to date by logging in to your account. For other personal information, you have the following rights:

• You may request notification regarding any of your personal data that we have been processing and using, within the limits of the law, and we will respond to your request within 15 (fifteen) days from the day we receive such request.
• You may request access to your personal information which includes the right to review, read, listen to or take notes of your information, as well as request a copy of your personal information, and we will respond to your request within 30 (thirty) days from the day we receive such request.
As a result of your access, you may request that we modify, correct the data if inaccurate, update it or delete it if FramtidR is not required to retain it by law or for legitimate business purposes, in which case we will respond to your request within 15 (fifteen) days from the day we receive such request. If the request for deletion of your data is in accordance with this privacy policy and relevant laws, but technical inability prevents us from deleting data or acting according to your request and requires disproportionately high amounts of our time and resources, it will be guaranteed that such data will be identified and that the processing of such data will be suspended until the technical conditions for its deletion are fulfilled.

Please note that all your requests for notification, access, correction, copying, or deletion can be made via the contact form and email administrator@framtidr.com

We kindly inform you that we may decline to process requests that are unreasonably repetitive, require disproportionate technical effort, jeopardize our everyday business activities, endanger the privacy of others or national and security interests of your country of residence, are extremely impractical, or for which access is not required by law.

Please note that by providing us with your personal information and by using the sites, you are giving your consent to the processing and use of your personal information for the purposes outlined above. Also, you also agree to the disclosure of your personal information to third parties as described above, and that it is placed in countries or jurisdictions with a different level of privacy protection. We assure you that the transfer of your personal information to third parties mentioned above is done to countries signatories of relevant conventions where the Colombia has a relationship on the protection of personal data, and where not, the relevant documents have been or will be signed, if necessary and reasonable, so that your information remains protected.

Finally, you can always revoke your consent to the processing and use of your personal information, in written or electronic form, to the address provided below in point 8. of this privacy policy, in which case, we shall have the right to claim potential losses in accordance with relevant laws.

We also collect information in a form that does not permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. Below are examples of non-personal information that we collect and how we may use it:

• We collect information about customer activities on our website. This information is aggregated through the Google Analytics service and used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest. Aggregated data is considered non-personal information for the purposes of this privacy policy.
• We collect information about software usage to help us improve our products. Such information may contain your IP, MAC address, or software license information. Such information will not be sold, shared with third parties, or used for any other purpose.

FramtidR's website, online services, interactive applications, email messages, and advertisements may use "cookies" and other technologies such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which parts of our website people have visited, and facilitate and measure the effectiveness of advertisements and web searches. We treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this privacy policy.

FramtidR uses cookies and other technologies in mobile advertising services to control the number of times you see a given ad, deliver ads that relate to your interests, and measure the effectiveness of ad campaigns.

FramtidR also uses cookies and other technologies to remember personal information when you use our website, online services, and applications. Our goal in these cases is to make your experience with FramtidR more convenient and personal. For example, knowing your first name lets us welcome you the next time you visit the FramtidR online store. Knowing your country and language – and if you are an educator, your school – helps us provide a customized and more useful shopping experience. Knowing someone using your computer or device has shopped for a certain product or used a particular service helps us make our advertising and email communications more relevant to your interests. And knowing your contact information helps us provide you with better customer service.

If you want to disable cookies, be aware that certain features of the FramtidR website will not be available once cookies are disabled.

As is true of most websites, we gather some information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type and language, Internet Service Provider (ISP), referring and exit pages, operating system, date/time stamp, and clickstream data.

We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, and to gather demographic information about our user base as a whole. FramtidR may use this information in our marketing and advertising services.

In some of our email messages, we use a "click-through URL" linked to content on the FramtidR website. When customers click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked in this way, you should not click text or graphic links in the email messages.

We do not knowingly collect personal information from children under the age of 13. If we learn that we have collected the personal information of a child under 13, we will take steps to delete the information as soon as possible.

If you have any questions or concerns about FramtidR's privacy policy or data processing, please contact us through the contact form and email administrator@framtidr.com

FramtidR may update its privacy policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated privacy policy.

As an online service provider established in the Colombia and subject to the jurisdiction of US courts, FramtidR is not currently subject to any legal notice and takedown procedure. Therefore, we have produced this non-legal procedure to deal with claims relating to intellectual property and other rights. Readers should note that this Policy does not create any legally enforceable obligation against FramtidR.

We would like to inform you about the following features of our services:

FramtidR is not the author of any User Content;

In offering our services, FramtidR simply provides the underlying infrastructure and technology that enables the connection between external content/material through our website;

FramtidR does not participate in any way in the review - supervision of User Content and its respective intellectual property rights;

The fact that a particular item of User Content is available through FramtidR services does not represent or imply that FramtidR endorses that User Content;

Therefore, FramtidR is acting passively at all times as an intermediary ISP or host and we do not assume any responsibility for User Content available through our services.

Due to the characteristics of online services, it is possible that people may misuse the services by making User Content available that violates their rights. In addition to our goal of promoting safe and responsible use of our services, FramtidR encourages rights holders and other interested third parties to notify us of any alleged illegal use of the service, including, in particular, data or content that belongs to you.

FramtidR can only deal with your complaint if it relates to specific data or content alleged to be illegal that is used through our services.

Before submitting a complaint under this Policy, we recommend that you take steps to identify and communicate with the publisher of the alleged illegal data or content to request that they cease to use it.

If you cannot identify the publisher or if they refuse to send the request to remove the User Content, you can send us your complaint by email to: administrator@framtidr.com or you can write to us at the following address:

FramtidR Bogotá, Colombia

Make sure to attach/comment the information detailed above. The person submitting the complaint is responsible for ensuring that the complaint is unambiguous, correct, complete, and made in good faith.

For us to deal with it as quickly as possible, your complaint must contain at least the following information:

Your contact details and (if applicable) if you are acting on behalf of another person;

A brief description of the alleged illegal User Content and an explanation of why you are claiming that the User Content is illegal, unlawful, or otherwise harmful to your privacy, intellectual property, or other rights. For defamation complaints, you must set out the corresponding statement and explain why the statement is defamatory of you;

(If known) the name of the person who has posted the User Content or other information sufficient to enable FramtidR to locate the reported User Content;

Copies of any correspondence you have had with the publisher of the User Content;

If the complaint relates to an alleged infringement of an intellectual property right, such as a copyright or trademark, you must include evidence that you are the owner or legitimate holder of these rights or that you have the right to act on behalf of the mentioned party;

Any other information that you think might be useful to us.

Once you have provided FramtidR with all the information mentioned above, we will review your complaint. We will evaluate complaints on the basis of applicable law, regulations, and codes of practice, as well as our Terms of Use for our services. We will deal with complaints as quickly as possible, but we reserve the right to ask you for additional information or to seek independent legal advice.

If a complaint reveals a case of rights violation or any other form of illegal content, we will normally disable access to the User Content and/or remove it from our systems. We will also remove User Content when we have received a Court Order in accordance with Section 12 of the Defamation Act 1996 in the Colombia. User Content that has been removed may be stored by us to comply with certain legal obligations.

If a user of our services objects to the action we have taken regarding their User Content, they must notify us within seven (7) days. We would not normally re-enable access to content that is the subject of a complaint unless the publisher can provide us with a certified copy (*) of a settlement agreement signed or a sealed order from a court of competent jurisdiction, which is not subject to any right of appeal: that conclusively determines the publisher's right to use the User Content (including the right to publish and communicate the User Content to the public). In such cases, we still reserve the right to refuse to allow the User Content back on our services. We do not have to provide the user with any reason for such refusal.

* A certified copy is one that has been certified as a "true, complete, and current copy of the original" by an attorney, notary public, or person of equivalent standing in your country of residence.

FramtidR may update its privacy policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated privacy policy.

FramtidR will evaluate complaints made under this Policy in accordance with the laws of the Colombia. This Policy is part of and subject to the Terms of Use of our services. We reserve the right to revise and modify this Policy at any time. We may also deviate from certain aspects of the Policy at any time, depending on the circumstances of any particular case.

New versions of the Policy will be available through framtidr.com. If any version of the Policy contradicts this version, the new version will prevail.